Refund policy

30-Day Money-Back Guarantee – HL Shop 4 You

At HL Shop 4 You, we prioritise the quality and freshness of our Herbalife nutritional and personal care products. If you're not completely satisfied with your purchase, you have 30 days from the date of receipt to request a full refund or an exchange.

To initiate the return process, simply contact us at info@hlshop4you.com to request a Customer Refund Form. Once completed, send the form along with the product to the return address provided in our response.

Product Exchange Policy

If you prefer to exchange a product rather than request a refund, you may do so within 30 days of receiving it. Contact our support team, and we will guide you through the process. Additionally, we will cover your return shipping costs to ensure a hassle-free experience.

Damaged or Defective Products

If your order arrives damaged or contains a defective item, you can request a replacement within 30 days of receiving it. Get in touch with us to receive the return address, and we will cover both the return shipping and the cost of sending a replacement item.

Lost or Stolen Returns

HL Shop 4 You is not responsible for lost or stolen return shipments. To ensure the safe return of your item, we highly recommend choosing a tracked and insured shipping method with delivery confirmation.

Processing Time for Returns & Exchanges

Once your returned product is received at the Herbalife warehouse, your refund or exchange will be processed within two business days. Please note that there may be a slight delay between the time your return is delivered and when we officially confirm its receipt.

For any further assistance, feel free to reach out to us at info@hlshop4you.com. We’re here to help!